Returns & Exchanges
At Mancera Parfums, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return unopened and unused items in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our concierge team via the online portal or email with your order number and reason for return to receive a Return Authorization.
Secure Packaging
Carefully place the fragrance in its original cellophane-wrapped box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Quality Inspection & Refund
Once our specialists verify the item is in pristine, resalable condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing